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Privacy Policy

Privacy Policy – Luma Moissanite

This Privacy Policy describes how Luma Moissanite (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.lumamoissanite.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the revised “Last Updated” date.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from a variety of sources. The type of data we collect depends on how you interact with our Site.

In addition to the specific uses described below, we may use your personal information to:

  • Communicate with you.

  • Provide, personalize, and improve our Services.

  • Comply with legal obligations.

  • Enforce our Terms & Conditions.

  • Protect our rights and the rights of our customers.

What Personal Information We Collect

Information You Provide Directly

  • Contact details: name, billing address, shipping address, email, phone number.

  • Order details: products purchased, payment confirmation, order status.

  • Account information: username, password, and security questions (if account creation is enabled).

  • Customer support: information you share with us in inquiries or messages.

Information We Collect Automatically

When you visit our Site, we may collect usage data, including:

  • Device and browser type.

  • IP address and geolocation data.

  • Pages viewed, clicks, and time spent.

  • Cookies and similar technologies.

Information from Third Parties

We may receive information from:

  • Payment providers: to process payments securely.

  • Logistics/shipping partners: for order fulfillment and delivery updates.

  • Marketing and analytics tools (Google Analytics, Meta Pixel, etc.) to understand user behavior and optimize advertising.

How We Use Your Information

  • Order Processing & Fulfillment: To confirm and ship your order, process returns, and send status updates.

  • Account & Customer Support: To provide assistance, manage your account, and resolve inquiries.

  • Marketing & Personalization: To send promotional offers (with your consent), recommend products, and optimize advertising campaigns.

  • Fraud Prevention & Security: To detect unauthorized activity and protect customer accounts.

  • Legal Compliance: To meet tax, accounting, and regulatory requirements.

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve site functionality and remember preferences.

  • Analyze traffic and visitor behavior.

  • Deliver targeted ads across platforms (Google, Meta, etc.).

You may disable cookies in your browser settings, but some features of the Site may not function properly.

Our website also supports Global Privacy Control (GPC) signals. If enabled in your browser, we treat this as a valid opt-out request for targeted advertising and data sharing.

How We Share Your Personal Information

We do not sell your personal data. However, we may share information with:

  • Service providers: payment processors, IT hosting, shipping carriers.

  • Marketing partners: to deliver ads and promotions (only with consent).

  • Legal authorities: when required to comply with laws or fraud prevention.

  • Corporate affiliates: for operational purposes within our business group.

Data Security & Retention

We use SSL encryption and secure servers to protect your information. While no system is 100% secure, we take reasonable measures to safeguard your data.

We retain personal data only as long as necessary to:

  • Complete transactions.

  • Comply with tax and legal obligations.

  • Resolve disputes.

Your Rights

Depending on your location (e.g., EU/UK under GDPR, US under CCPA/CPRA), you may have the following rights:

  • Access / Know: Request details about the personal data we hold.

  • Correction: Update inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data (subject to legal obligations).

  • Data Portability: Request a copy of your personal data in a portable format.

  • Opt-Out of Marketing: Unsubscribe from promotional communications at any time.

  • Restrict Processing: Limit how your data is used in certain cases.

  • Withdraw Consent: Where we rely on consent, you may revoke it at any time.

To exercise your rights, contact us at info@lumamoissanite.com.

We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our Site and Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us for deletion.

International Users

We serve customers worldwide. Your personal data may be transferred and stored outside your country of residence, including the United Kingdom, the EU, and the United States.

When transferring data internationally, we rely on lawful mechanisms such as Standard Contractual Clauses or other recognized safeguards.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

📌 Brand Name: Luma Moissanite
📍 Registered Office: SUITE 20388, 61 BRIDGE STREET, KINGTON, UNITED KINGDOM, HR5 3DJ
📧 Email: info@lumamoissanite.com

⚠️ Please note: Our registered office is not a return address. For returns, exchanges, or warranty requests, contact us first by email to receive the correct return instructions.