Last updated: September 2025
At Luma Moissanite, we aim to deliver your jewelry securely and on time. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order, you agree to the terms outlined below.
1. Order Processing
Orders are typically processed within 2–5 business days after payment confirmation.
Customized or made-to-order jewelry (e.g., engraved or special sizing) may require additional processing time.
Orders placed on weekends or public holidays will be processed the following business day.
2. Shipping Origin
All orders are shipped directly from our manufacturing facility in China to customers worldwide.
This ensures each piece of Luma Moissanite jewelry is shipped fresh from production, offering factory-direct quality and pricing.
3. Shipping Methods & Delivery Times
We ship worldwide and work with reliable carriers such as DHL, FedEx, UPS, and local postal services.
Estimated delivery times (after processing):
United States & Canada: 7–12 business days
United Kingdom & Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Asia (Japan, South Korea, Singapore, etc.): 7–15 business days
Middle East (UAE, Saudi Arabia, etc.): 10–18 business days
Rest of the World: 10–20 business days
⚠️ Please note: delivery times are estimates and may vary due to customs inspections, carrier delays, or seasonal demand.
4. Shipping Fees
Free Standard Shipping on all orders over $100 USD.
Orders under $100 USD will be charged a flat shipping fee of $8.9 USD.
Express shipping options may be available at checkout for an additional cost.
5. Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear in the system.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, or import taxes imposed by your country.
These charges are the responsibility of the customer and are not included in our product prices.
Luma Moissanite is not responsible for delays caused by customs clearance.
7. Shipping Address Policy
Please ensure your shipping information is complete and accurate.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.
Orders cannot be rerouted once shipped. If you need to update your address, please contact us before your order is dispatched.
8. Lost or Damaged Packages
All shipments are insured. If your order is lost or arrives damaged, please contact us at info@lumamoissanite.com within 7 days of delivery.
We may request photos of damaged items or packaging to process claims.
9. Delivery Confirmation
A signature may be required upon delivery for high-value jewelry orders.
If no one is available at the delivery address, carriers may attempt redelivery or hold the package at a local pickup center.
10. Restrictions
Due to import regulations, we may be unable to ship to certain countries. If your country is restricted, you will be notified during checkout.
11. Contact Us
If you have questions about our Shipping Policy or your order, please contact us:
📌 Brand Name: Luma Moissanite
📍 Registered Office: SUITE 20388, 61 BRIDGE STREET, KINGTON, UNITED KINGDOM, HR5 3DJ
📧 Email: info@lumamoissanite.com